1. Introduction & Who We Are
Warriorz Security Solutions Inc. ("Warriorz," "we," "us," or "our") is an Ontario-incorporated private security firm. We intend to provide private security services in Ontario in accordance with the Private Security and Investigative Services Act, 2005 ("PSISA"), where licensed and authorized. We are committed to protecting personal information and have designed this Privacy Policy to be consistent with Canada's Personal Information Protection and Electronic Documents Act ("PIPEDA") and applicable Ontario privacy and employment law, including the Employment Standards Act, 2000 as amended by Bill 149.
This Privacy Policy describes how we may collect, use, disclose and safeguard personal information when you visit our website, use our portals, or engage our services. It should be read together with any other notice, agreement or fair-processing information we may provide to you, which it supplements and does not replace. Where we act as a service provider to a client, personal information may also be governed by our agreement with that client.
This website is not directed to children, and we do not knowingly collect personal information from children.
2. Personal Information We May Collect
We may collect, use, store and transfer personal information including, but not limited to, the following categories:
- Identity & contact information — such as name, email address, telephone number, and mailing/billing address.
- Account & profile information — such as username, preferences, and communications with us.
- Technical & usage information — such as IP address, device and browser information, and how you interact with our website and portals (see Section 4).
- Service-related information — such as site details, service requests, incident reports, and related correspondence.
- Payment-related information — limited billing metadata (we do not intend to directly store full payment-card numbers; payment processing may be handled by third-party providers).
Where you engage us for guarding, patrol, monitoring or related services, we may also process information on behalf of and under the direction of our clients (see Sections 7 and 8). We generally seek to collect only what is reasonably necessary for the purposes described in this Policy. We may also use aggregated or anonymized data, which is not treated as personal information.
3. How We Collect Personal Information
We may collect personal information in a variety of ways, including:
- Directly from you — for example when you contact us, request a quote, create an account, or use our portals.
- Automatically — through cookies, server logs and similar technologies when you use our website or portals.
- From third parties — for example service providers and background-check providers, where applicable.
4. Cookies & Similar Technologies
Our website uses cookies and similar technologies (such as local storage) to operate the site, keep it secure, maintain your session, and remember the cookie choice you make. We currently use only strictly necessary cookiesand do not use analytics, advertising or cross-site tracking cookies. If this changes, we will update our Cookie Policy and our cookie settings, and ask for your choice where required.
You can review the cookie categories using our cookie settings tool, and you can set your browser to refuse some or all cookies. If you disable strictly necessary cookies, some parts of the website may not function properly. See our Cookie Policy for details.
5. Purposes for Which We May Use Personal Information
We may use personal information for purposes including, but not limited to:
- Providing, operating and improving our services, website and portals;
- Communicating with you and managing our relationship with you;
- Employment and contractor administration, where applicable;
- Security, fraud prevention, and protecting our systems and people;
- Complying with applicable legal, regulatory and contractual obligations; and
- Marketing our services, where permitted and subject to your choices (see Section 6).
We may process personal information for more than one purpose. Where required or permitted by applicable law, we may process personal information without consent.
6. Legal Basis, Consent & Your Choices
We collect, use and disclose personal information with your consent where required, and otherwise where permitted or required by applicable law — for example, to provide a product or service you have requested, or to meet a legal obligation. We seek express consent for sensitive personal information where applicable.
You may withdraw consent for non-essential uses (such as marketing) at any time by contacting us. Withdrawing consent may affect our ability to provide certain products or services, and certain processing required by law or by an existing relationship may continue.
7. Video Surveillance & Incident Media
Where we provide guarding, mobile patrol, monitoring or related services, we may capture or process video, audio, photographs, patrol logs, location data and incident information at or about client sites. Such information is generally collected on behalf of and under the direction of our clients, who are responsible for it as the controlling organization, and is handled under our agreement with the client and applicable law. Body-worn or vehicle cameras may be used where deployed.
8. Information Processed on Behalf of Clients & Screening
In the course of delivering services, we may process personal information for and on behalf of our clients, including incident and investigation information. Where applicable, we (or our providers) may process information relating to background, licensing or screening of personnel as required for the services and by law (including the PSISA). Such information is handled under applicable agreements and confidentiality and access controls where in place or required, with access limited to those who require it.
9. Disclosure of Personal Information
We may disclose personal information to:
- Service providers acting on our behalf (such as cloud hosting, email and messaging providers), subject to confidentiality obligations;
- Clients, in connection with services provided at their sites;
- Regulators, authorities and law enforcement, where required or permitted by law or legal process (including the Ministry of the Solicitor General, the CRA, and WSIB); and
- A successor in connection with a sale, merger, financing or reorganization of our business or assets.
We do not sell your personal information.
10. International / Cross-Border Processing
Personal information may be stored or processed in Canada and, in some cases, by service providers outside your province or country, where it may be subject to the laws of those jurisdictions, including lawful access by foreign authorities. Where we transfer personal information, we take reasonable steps to provide a comparable level of protection; however, we cannot guarantee that foreign laws will provide equivalent protection.
11. Retention
We retain personal information only for as long as is reasonably necessary to fulfil the purposes for which it was collected, including to meet any applicable legal, regulatory, accounting or reporting requirements (such as record-keeping obligations under the PSISA and applicable employment and tax law). When information is no longer required, we take reasonable steps to delete, destroy or anonymize it. We may retain anonymized information indefinitely.
12. Security Safeguards
We use, or intend to use, reasonable and appropriate physical, technical and administrative measures designed to protect personal information against loss, theft, and unauthorized access, use, disclosure or modification, and we limit access to those who require it. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.
13. Breach Handling
We take, or intend to take, reasonable steps to assess and respond to suspected privacy or security incidents and to mitigate harm. We will notify affected individuals and/or the relevant regulator of a breach where we are required to do so by applicable law.
14. Electronic Monitoring & Automated Tools (Bill 149)
Where applicable, employees may be subject to electronic monitoring (such as GPS, check-in records, and body-worn or vehicle cameras where deployed) during shifts, as described in any applicable electronic monitoring notice or policy provided to employees where required. We may also use software tools, including automated or machine-learning models, to support operational decisions such as scheduling and dispatch triage. Such tools are advisory and subject to human review, and we do not intend to make material employment decisions solely by automated means, except where permitted by law and disclosed where required. Where required by Bill 149, our job postings disclose the use of artificial intelligence in hiring.
15. Your Rights
Subject to applicable law and certain exceptions, you may request to:
- access the personal information we hold about you;
- correct inaccurate or incomplete information;
- request deletion of information we are not required to retain;
- withdraw consent to non-essential processing; and
- object to certain processing, including direct marketing.
To exercise these rights, please contact us using the details below. We may ask you to verify your identity. There is normally no fee; however, where permitted by law, we may charge a reasonable fee (which we will communicate before processing your request) or decline to act on requests that are manifestly unfounded, repetitive or excessive, and we may be unable to fulfil a request where an exception or legal obligation applies. We will respond within the time required by applicable law.
16. Links to Third-Party Sites
Our website may contain links to third-party websites, plug-ins or applications that we do not control. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy notice of any site you visit.
17. Changes to This Policy
We may update this Privacy Policy from time to time, without prior notice, by posting the updated version on our website. The "Last updated" date above indicates when it was last revised. We encourage you to review this Policy periodically.
18. Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or have any concern about how we handle personal information, please contact our Privacy Contact and we will do our best to address it:
Privacy Contact
Warriorz Security Solutions Inc.
Ontario, Canada
Email: privacy@warriorzsecurity.ca